Privacy Policy

1. Who We Are

Glorious Assistance ("we", "us", "our") is a company based in Cyprus providing virtual secretarial and administrative support exclusively to Personal Doctors, both within and outside the General Healthcare System (GHS). For the purposes of this website, we act as the data controller. Legal entity name: [COMPANY LEGAL NAME]. Registration number: [TO BE CONFIRMED]. Registered address: [ADDRESS, CYPRUS].

2. Scope of Our Services

Our services are administrative and secretarial only. We do not provide medical diagnoses, treatments or medical advice. Where we handle information on behalf of a Personal Doctor in the course of our services, the processing is governed by a separate written agreement with that doctor [TO BE CONFIRMED – e.g. data processing agreement]. This policy covers personal data collected through this website.

3. Data We Collect

Through our enquiry and quotation forms, we may collect:

• Name and professional title
• Email address and telephone number
• Practice name and practice details you choose to share
• The content of your message or quotation request
• Technical data collected through cookies, as described in our Cookie Policy

Please do not submit patient information or health data through our website forms.

4. Purposes and Legal Bases

• Responding to enquiries and preparing quotations – steps prior to entering into a contract, or our legitimate interests
• Providing and administering agreed services – performance of a contract
• Complying with legal and accounting obligations – legal obligation
• Operating and improving the website – legitimate interests or consent, where required for cookies

5. Sharing of Data

We do not sell personal data. We may share data with service providers that support our operations, such as our website hosting platform and email providers [LIST TO BE CONFIRMED], and with authorities where required by law. Where data is transferred outside the European Economic Area, appropriate safeguards will apply [TO BE CONFIRMED].

6. Data Retention

We keep personal data only for as long as necessary for the purposes described above. Enquiries that do not lead to an engagement are retained for [RETENTION PERIOD – TO BE CONFIRMED]. Client records are retained for [RETENTION PERIOD] or as required by applicable Cyprus and EU legislation.

7. Your Rights Under the GDPR

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus

8. Contact Us

For privacy questions or to exercise your rights, contact: [CONTACT NAME / DATA PROTECTION CONTACT], Email: [EMAIL ADDRESS], Phone: [PHONE NUMBER], Address: [POSTAL ADDRESS, CYPRUS]. We may update this policy from time to time; the latest version will be published on this page.