01
Call Management
Professional handling of incoming patient calls and general inquiries according to the Personal Doctor’s instructions.
GOLD PLAN
Gold Excellence
The Gold Plan combines professional secretarial support with online presence management, exclusively for Personal Doctors. From handling patient calls and organizing appointments to managing Google reviews and maintaining a professional digital image, we help your practice stay organized and well-represented both online and over the phone.
GOLD PlanIncluded Services
02
Appointment Scheduling
Organizing, booking, rescheduling, and cancelling patient appointments to maintain an efficient schedule.
03
Appointment Reminders
Helping patients stay informed about their upcoming appointments through our appointment reminder process.
04
Direct Doctor Communication
Continuous communication with the Personal Doctor via online chat during our service hours.
05
Call Reports
Providing organized reports of incoming calls and telephone activity.
06
Online Presence Management
Assisting with the management and maintenance of the doctor’s professional online presence.
07
Google Reviews Management
Monitoring Google reviews and assisting with professional responses, subject to the doctor’s approval and patient confidentiality requirements.
08
Monthly Analytics Reports
Providing monthly reports summarizing call activity, appointment management, and administrative support services.
WHY CHOOSE GOLD
Why Choose Gold?
The Gold Plan goes beyond essential secretarial support by combining professional patient communication management with online presence and Google Reviews management, exclusively for Personal Doctors.
Efficient Patient Communication
Keep patient calls, appointments, and daily communication professionally organized for a smoother patient experience.
Professional Online Presence
Maintain an accurate and professional digital image with support for your online presence and Google Reviews.
Secretarial & Digital Support Combined
Enjoy the convenience of having your essential secretarial needs and professional online presence managed through one service provider.